We offer FREE shipping on all orders over $100 shipped to an Australian or New Zealand address. We do not ship outside of Australia/NZ or to a PO Box address.
We aim to dispatch all orders within 24 hours of the order being placed. Orders placed before 12:00PM are shipped same day. All order placed after 12:00PM will be sent next day.
Please note that dispatch time for orders placed on weekends may be longer as we only process orders from Monday – Friday from 9:00AM – 12:00PM.
ON AND OFF RUNNING does not take responsibility for wrong shipping information provided by the customer. If you do notice a mistake in your order (e.g. wrong shipment address), please notify us immediately at: firstname.lastname@example.org or call us at (02) 9979 2060 and we will try implement the changes as long as your notification reaches us in time. Please note that the cost of re-shipping of orders that have been returned due to incorrect shipping address will be charged to the customer.
In the unlikely event that the product you ordered is unavailable we will contact you and offer you a refund or the option to choose another item of the same amount.